Question to the Department for Business and Trade:

To ask His Majesty's Government how many complaints they have received about the operation of the systems and apps used to obtain a unique personal code for returns to Companies House.

Since 26 January 2025, 2.86 million people have obtained a personal code for Companies House. We have received 522 complaints relating to identity verification systems and apps, 93% of which were responded to in a timely manner, within the complaints response timescale agreed with the Department for Business and Trade.