Companies House: Proof of Identity
(asked on 26th January 2026) - View Source
Question to the Department for Business and Trade:
To ask His Majesty's Government how many complaints they have received about the operation of the systems and apps used to obtain a unique personal code for returns to Companies House.
Answered by
Baroness Lloyd of Effra
Parliamentary Under-Secretary of State (Department for Digital, Culture, Media and Sport)
This question was answered on 9th February 2026
Since 26 January 2025, 2.86 million people have obtained a personal code for Companies House. We have received 522 complaints relating to identity verification systems and apps, 93% of which were responded to in a timely manner, within the complaints response timescale agreed with the Department for Business and Trade.