Post Offices: ICT

(asked on 8th February 2021) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask Her Majesty's Government what steps they are taking to support sub-postmasters affected by failings in the Horizon IT system.


Answered by
Lord Callanan Portrait
Lord Callanan
Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)
This question was answered on 22nd February 2021

Post Office Ltd has admitted it got things wrong in relation to the Horizon IT system and has apologised. The Government understands the serious impact that issues arising from faults with the Horizon IT system, and the Post Offices management of these issues, have had on affected postmasters’ lives and livelihoods. In order to ensure that there is a public summary of failings and that this situation will never be repeated, the Government launched the Post Office Horizon IT Inquiry on 29 September 2020.

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