Question to the Home Office:

To ask His Majesty's Government whether they have plans to conduct an independent review of the eVisa system; and whether they will increase transparency on the volume and range of errors of the eVisa system reported to the Home Office.

We consistently monitor the transition to eVisas, and encourage people to report any issues so they can be addressed. We listen to feedback from visa holders, stakeholders and MPs and address concerns, such as introducing greater flexibility for carriers to accept BRPs that expired on 31 December 2024 until 1 June 2025, to smooth the transition for those travelling internationally without compromising on border security.

We have considered the3Million report ‘The Digital Status Crisis’. We welcome feedback, but do not recognise the picture that the3Million report presents regarding the eVisa transition or the figures they present. In total, we have issued over 10 million digital IDs in the form of eVisas. Over 4.5m online (UKVI) accounts were created between March 2024 and July 2025, enabling people to access their eVisa.

We recognise that some people will be anxious about switching to and navigating a digital system, or may encounter an issue. We are committed to ensuring that accessing and using eVisas is as straightforward as possible for all status holders. We are providing clear guidance and direct support for vulnerable, and less digitally confident people to help them.

The Home Office has a robust support model in place that strives to ensure that all people, including the most vulnerable, are properly supported to access their eVisa and use the View and Prove service. People who need support can contact the UKVI Resolution Centre, which provides support via email and webchat to those creating their UKVI account, and telephone support to those using the online immigration status services. This includes supporting users through the online journey by:

o helping them to access or recover their account

o helping them to update their personal details

o sharing status on behalf of users if they are unable to do so themselves

Employers and landlords in England can use the Employer Checking Service (ECS) and Landlord Checking Service (LCS) to check the status of people who cannot currently provide digital status evidence.

Status holders can also get help to access their eVisa from Grant Funded Organisations or Local Authorities, or through the Assisted Digital Service if they are digitally excluded.

We have increased the number of support services available to vulnerable people and have delivered £4m of grant funding to 72 voluntary and community sector organisations across the UK.

An Equality Impact Assessment (EIA) was completed on the first phase of the roll out of eVisas to EEA nationals on 9 November 2020, which built on the Policy Equality Statement (PES) for the EUSS which was produced in 2017 and published on the gov.uk website on 18 November 2020:

Policy equality statement: EU Settlement Scheme (accessible version) - GOV.UK (www.gov.uk).(opens in a new tab)

A separate EIA considering equalities issues in relation to the use of digital only right to work and rent checks was published on gov.uk in June 2022:

Digital only right to work and rent checks: equality impact assessment (accessible) - GOV.UK (www.gov.uk)(opens in a new tab)

We are also in the process of reviewing our eVisas EIA, setting out further analysis of the equalities issues to reflect the current stage in the roll out of eVisas, and we will continue to keep the issue under review.

The Department publishes a range of data on its digital status programme and will be, in due course, publishing management information on the volumes of eVisa error corrections webforms received.

All our digital status online services are designed to be compliant with relevant accessibility legislation. The design and development of the View and Prove service was completed and tested in line with accessibility standards within WCAG 2.2 (Web Content Accessibility Guidelines), and the accessibility statement is linked on the service. It is currently compliant in 53 of 57 categories, and work is ongoing to meet the remaining criteria early in 2026, whereupon the Accessibility Statement will also be refreshed. View and Prove itself is not assessed against the UK Digital Identity & Attributes Trust Framework, but the underlying services follow the principles of the framework.

The accessibility statements for the employer and landlord checking services are available here:

Accessibility statement for Employer’s Checking Service – Employer checking service – GOV.UK

Accessibility statement for Request a Home Office right to rent check – Request a right to rent check – GOV.UK

The View and Prove service is part of the wider delivery of the Government’s eVisa strategy within the Future Borders and Immigration System Programme. It is one of many Digital Status Services, and the Programme is still delivering significant new functionality in support of all these services, which is why it is currently in a Beta phase. We aim to move the View and Prove service from Beta into Live status once these enhancements have been delivered in mid/late 2026.