Revenue and Customs: Telephone Services

(asked on 17th November 2020) - View Source

Question to the HM Treasury:

To ask Her Majesty's Government what was the average waiting time for callers to the self-assessment helplineĀ  of Her Majesty's Revenue and Customs in each month so far of the current tax year.


Answered by
 Portrait
Lord Agnew of Oulton
This question was answered on 2nd December 2020

HMRC publish information on average speed to answer monthly and quarterly. Breakdowns for individual helplines including self assessment are contained in the quarterly reports. Times for the Self Assessment helpline are provided below:

Month

April

May

June

July

August

September

Mins: Seconds

14:10

24:14

12:57

10:46

13:07

08:42

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