Question to the HM Treasury:
To ask Her Majesty's Government what was the average waiting time for callers to the self-assessment helplineĀ of Her Majesty's Revenue and Customs in each month so far of the current tax year.
HMRC publish information on average speed to answer monthly and quarterly. Breakdowns for individual helplines including self assessment are contained in the quarterly reports. Times for the Self Assessment helpline are provided below:
Month | April | May | June | July | August | September |
Mins: Seconds | 14:10 | 24:14 | 12:57 | 10:46 | 13:07 | 08:42 |