Social Services: Complaints

(asked on 15th December 2025) - View Source

Question to the Department for Education:

To ask the Secretary of State for Education, what oversight exists to ensure that local authorities engage constructively with parents who raise concerns on (a) fair process and (b) statutory obligations.


Answered by
Josh MacAlister Portrait
Josh MacAlister
Parliamentary Under-Secretary (Department for Education)
This question was answered on 6th January 2026

Local authorities must engage constructively with parents when concerns arise about fair process or statutory duties. Oversight is provided through several mechanisms. First, parents can use the statutory three-stage complaints procedure for children’s services, which includes independent review. If they remain dissatisfied, they may escalate to the Local Government and Social Care Ombudsman, which investigates maladministration and recommends remedies to ensure fairness and compliance.

Ofsted inspections also assess how effectively authorities involve parents and meet legal obligations.

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