NHS 111: Training

(asked on 6th October 2020) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, whether NHS 111 call handlers recruited in response to the covid-19 outbreak were given the NHS Pathways 6-week training course.


Answered by
Edward Argar Portrait
Edward Argar
Shadow Secretary of State for Justice
This question was answered on 19th October 2020

Call handlers in the core NHS 111 service receive 10 weeks of training.

The Coronavirus Response Service specifically recruited call handlers to answer COVID-related calls only, therefore they received training that mirrored the core NHS 111 training but was specific to COVID-19 only.

Call handlers were supported by clinicians and received face-to-face training in a classroom setting. All call handlers were audited to ensure they had reached the required competencies to deliver a high-quality service for patients.

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