Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what the average length of time for resolution of complaints with the vaccination data resolution service regarding incorrect covid-19 vaccination records is.

This information is not held centrally.

Vaccine data inaccuracy issues are rectified by the Vaccine Data Resolution Service (VDRS). If an individual believes that their COVID-19 vaccine records are inaccurate, they should contact 119 and ask to be referred to the VDRS. The VDRS will contact the individual within 21 days, and rectify the issue. Where an issue concerns vaccinations received abroad, an individual must book an appointment via the National Booking System and attend a face-to-face appointment to verify evidence of vaccination.