Construction: Complaints

(asked on 6th January 2022) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether the Government maintains a database of complaints levelled against general building firms operating within the repair, maintenance and improvement sector in England; and how many customer complaints have been made against general building firms for work that has failed building control inspections in each of the last three years.


Answered by
Lee Rowley Portrait
Lee Rowley
Minister of State (Minister for Housing)
This question was answered on 13th January 2022

The Government is committed to ensuring that we have a high-quality and professional construction industry in the UK, and to strengthening consumers’ rights and access to redress in the domestic construction sector. We have recently consulted on proposals to reform competition and consumer policy. This includes proposals for mandatory alternative dispute resolution in the home improvements sector.

At present, the Government does not maintain a database of complaints levelled against general building firms operating within the repair, maintenance and improvement sector in England.

There are also several market-led mechanisms, including online forums and public reviews, that highlight those in the sector who are not doing the right thing.

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