Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what performance metrics his Department uses to evaluate the timeliness and quality of support provided to Members of Parliament when handling child maintenance queries.

The Department’s internal performance metric is to aim to provide a response to MP and Customer enquiries or complaints within 15 working days or to advise them when to expect a response, if the matter is complex and will take longer. To embed quality and consistency into our handling of complaints and enquiries, DWP implemented a Complaints Quality Standards Framework in 2022, which is supported by internal quality assurance measures, and aligned to the Cross Government Complaints Standards.