Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps he is taking to make Access to Work application and renewal processes more accessible.

DWP is committed to making Access to Work accessible. Customers can apply for Access to Work support and renew existing support, via the on-line service, which has been developed in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Both accessibility statements are available on the public website too:

Accessibility statement for Apply for Access to Work – Access to Work - GOV.UK – Access to Work – GOV.UK

Accessibility statement for Renew Access to Work – Access to Work - GOV.UK

In addition, customers can contact Access to Work by telephone. For those Customers who cannot hear or speak on the phone, Relay UK can be used as an alternative to the telephone.