Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, whether his Department has issued advice to energy companies on doorstep cold-calling during the covid-19 outbreak.
The energy regulator Ofgem has a duty to protect the interests of consumers.
Ofgem rules to protect consumers subject to doorstop sales activity, include requirements that companies and their representatives only recommend tariffs that are appropriate to a consumers circumstances and preferences and that a record of the information provided to a consumer is kept for two years.
In an open letter published on 16 June, Ofgem set out their expectation that face to face activities should be in line with Government Covid-19 guidelines.