Railways: Compensation

(asked on 3rd December 2025) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, how many compensation claims were submitted for train operating companies for which her Department is the operator of last resort in (a) November 2025 and (b) each month since July 2024.


Answered by
Keir Mather Portrait
Keir Mather
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 15th December 2025

The Office of Rail and Road (ORR) publish quarterly statistics on the volume of compensation claims submitted and closed by train operating companies. Table 4410 (https://dataportal.orr.gov.uk/statistics/passenger-experience/delay-compensation-claims/table-4410-delay-compensation-claims/) provides the number of delay compensation claims submitted from July 2024 to July 2025. The data for the next quarter of 2025 is due to be published in January.

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