Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps he is taking to ensure NHS Online is accessible to people with limited a) digital skills and b) internet access.

The Government will establish an “online hospital”, NHS Online, which will give people on certain pathways the choice of getting the specialist care they need from their home. It will connect patients with clinicians across the country through secure, online appointments accessed through the NHS App.

Before NHS Online goes live, the National Health Service will learn from existing research on patient experience of online care over the last five years and build it into the programme as it develops, with a commitment to patient partnership in design and delivery. Inclusive service design is a key priority to ensure people continue to have greater access, choice, and control over their care.

Digital health tools will be part of a wider offering that includes traditional face-to-face support with appropriate help for people who struggle to access digital services. Digital inclusion is a key priority for the NHS as it will support the shift from ‘analogue to digital’. It is one of the five national NHS England Health Inequalities Strategic Priorities, and they published a Digital Healthcare Framework which has guided the integrated care boards’ approach.

To improve digital awareness and access, the NHS App team are working with through the National Health Literacy Partnership to provide an NHS App support offer to public libraries in England.