Question to the Home Office:

To ask the Secretary of State for the Home Department, what additional financial and other support she is putting in place to ensure that UK Visas and Immigration office staff are able to process all inquiries promptly.

There are a variety of measures in place to ensure that UK Visas and Immigration office staff are able to process MP enquiries promptly.

In response to the COVID-19 pandemic a dedicated telephone and email enquiry line has been created to ensure customers can get access to necessary information quickly. All calls are monitored and themes drawn out to ensure insight is feedback into the system, supporting staff to answer queries accurately and promptly.

UKVI has also maintained and proactively updated the gov.uk help pages to help aid self-serve to ensure more queries can be resolved without needing to directly contact the Home Office.

Performance against service standards in dealing with inquiries is regularly monitored and the Home Office will take further steps if necessary to ensure they are maintained.