Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he has made a recent assessment of the adequacy of the Alternative Dispute Resolution for Consumer Disputes.

The Government published its response to the 2021 ‘Reforming Competition and Consumer Policy’ consultation in Spring 2022. This exercise set out the many benefits of consumer Alternative Dispute Resolution and collected evidence on how it might be improved.

The Government has committed to bring forward the Digital Markets, Competition and Consumer Bill in the third Parliamentary session. Building on the evidence collected in the consultation, the Bill will contain measures to improve the consistency and quality of Alternative Dispute Resolution services in consumer markets by strengthening the accreditation and monitoring framework.