Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to ensure that homes which have received (a) insulation and (b) internal wall insulation under the ECO4 scheme are independently inspected any sub-standard or unsafe work is remediated at no cost to the homeowner, and that the homeowner is informed of their rights to redress.

Government is offering free inspections of all properties where external wall insulation was fitted under ECO4. Ofgem will contact every household with external wall insulation that has not yet been audited.

Remediation is already taking place to address substandard and unsafe work, and over half of the issues identified to date have been fixed. They will be rectified at no cost to the consumer.

Issues in external wall insulation are substantially higher than those for internal wall insulation. If customers have concerns about the quality of their internal wall insulation, they can contact their original installer or Ofgem’s dedicated helpline.