Access to Work Programme: Staff

(asked on 24th November 2025) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many staff are allocated to processing Access to Work applications; and what assessment he has made of the adequacy of that number.


Answered by
Stephen Timms Portrait
Stephen Timms
Minister of State (Department for Work and Pensions)
This question was answered on 2nd December 2025

The current number of case managers allocated to processing Access to Work applications is 307.7 full-time equivalent (FTE).

We are committed to reducing waiting times for Access to Work. We have increased the number of staff processing Access to Work claims by 27% and applications from customers who are about to start a job or who are renewing are prioritised.

The Green Paper launched a consultation on the future of Access to Work which has now concluded. We are considering responses to the consultation and will set out our plans in due course.

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