Personal Independence Payment: Telephone Services
(asked on 28th January 2020) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how long the average wait-time is for a caller to be put through to a phone operator on the personal independence payment helpline.
This question was answered on 3rd February 2020
The average wait time for calls to the Personal Independence Payment helplines in December 2019 is shown in the table below in the format of hours:minutes:seconds.
December 2019 | Average Speed of Answer |
PIP Enquiries | 00:12:58 |
PIP Reassessment Enquiries | 00:11:39 |
PIP New Claims | 00:01:53 |
PIP New Claims Special Rules for Terminally Ill | 00:02:47 |