Great British Railways: Disclosure of Information

(asked on 13th November 2025) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, whether her Department plans to publish annual data on passenger (a) complaints and (b) resolutions under Great British Railways.


Answered by
Keir Mather Portrait
Keir Mather
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 21st November 2025

ORR publishes biannual statistics on the volume and cause of complaints made to train operating companies, including the response times. We expect ORR to continue to collect and publish core industry data in the future.

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