Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what steps his Department is taking to ensure that people entitled to a civil service pension are paid on time and without fault.

The Civil Service Pension Scheme (CSPS) is one of the largest in the UK, currently paying pensions to approximately 730,000 members every month. The scheme administrator processes an average of 6,000 retirements each month.

The Cabinet Office, as the Scheme Manager, holds the administrator (MyCSP) accountable for meeting contractual performance levels to ensure members are paid on time. Over the last 6 months, MyCSP achieved 100% of its key service level agreements for retirement processing. We continue to monitor performance closely and work to ensure that any errors are identified and addressed as quickly as possible.

The government has taken significant steps to improve both oversight and enforcement. A new administration contract has been awarded to Capita, which goes live on 1st December 2025. This new contract includes significantly tighter and more rigorous contractual performance indicators, enhanced service levels, reduced processing times, and a new financial penalty scale to ensure accountability and improve the member experience.