Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, whether he is taking steps with Cabinet colleagues to ensure that Government departments and agencies answer telephones within an adequate period of time.

I refer my Hon. friend to the answers given to PQ 113291-113292 on 13 January 2023.

Departmental helplines are not managed or run centrally. Therefore, each department is responsible for their own helpline, as well as response and waiting times.