Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to tackle the backlog of cases submitted via hotlines for hon. Members.

The Department’s MP Hotlines are reserved for urgent cases involving wellbeing risks, imminent loss of income, or other situations requiring immediate action, and are not intended for routine enquiries. There is currently no MP Hotline backlog. While higher volumes and increasingly complex cases have affected wider correspondence response times, the Department has taken steps to strengthen capacity and oversight. These improvements are helping to reduce backlogs and support more timely responses for hon. Members.