Coronavirus: Scotland and Wales

(asked on 8th December 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 3 December 2021 to Question 82339, Coronavirus: Scotland: Wales, for which non-customer-facing roles in Jobcentres are staff required to attend the office.


Answered by
Mims Davies Portrait
Mims Davies
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 13th December 2021

Some colleagues based in Jobcentres are in non-customer facing roles, in back of house service delivery and corporate roles. Largely, these colleagues are able to work in a hybrid way, with some time spent in the office and some time at home. Although some service delivery roles such as Work Coach Team Leaders are not customer facing, they do support customer facing staff therefore it may be necessary for them to be in the office.

Following recent announcements colleagues have been advised to follow the government guidance regarding working from home. Colleagues in Scotland and Wales have been advised to follow the guidance provided by the devolved administrations. This does not impact those colleagues accountable for delivering face-to-face services in our jobcentres in front of house roles.

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Recent Documents related to Coronavirus: Scotland and Wales

1. Correspondence with the Secretary of State about the DWP’s response to coronavirus
26/03/2020 - Inquiry: Correspondence with the Secretary of State about the DWP’s response to coronavirus - Work and Pensions Committee
- View source

Found: Hon THE R E SE COFFEY MP Secretary of State for Work & Pensions

2. Job centres and the Department for Work and Pensions estate
19/07/2017 - Parliamentary Research

Found: 2017 Job centres and the Department for Work and Pensions estate Steven Kennedy Richard Keen Alex Bate

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17/01/2017 - Parliamentary Research

Found: lead the debate. In 1998 the Department for Work and Pensions signed a 20-year Private Finance Initiative

4. Jobcentre Plus office closures
10/03/2017 - Parliamentary Research

Found: CDP-2017-0089, 10 March 2017 Jobcentre Plus office closures By Alex Bate Summary This Debate Pack

5. Closure of jobcentres in Glasgow
19/12/2016 - Parliamentary Research

Found: PACK Number CDP 2016-0255 , 19 December 2016 Closure of jobcentres in Glasgow By Steven Kennedy

Latest Documents
Recent Speeches related to Coronavirus: Scotland and Wales

1. Oral Answers to Questions
30/11/2020 - Commons Chamber

1: benefit will not be capped if they have a sustained work history, and exemptions of course also remain in - Speech Link
2: grace period in the coming month. So will the Secretary of State consider extending the grace period, to avoid - Speech Link
3: households on UC could see their benefits capped in December, when their grace period comes to an end. Does - Speech Link

2. Oral Answers to Questions
14/09/2020 - Commons Chamber

1: Industrial Strategy worked closely with the Post Office to ensure that vulnerable customers were able to - Speech Link
2: that new benefits or state pensions will no longer be collected using the Post Office card account, with - Speech Link
3: pension payments at a post office, even after the closure of the Post Office card account, including all - Speech Link

3. Oral Answers to Questions
25/01/2021 - Commons Chamber

1: People who are advised to shield and are unable to work from home may be furloughed. Those who are not furloughed - Speech Link
2: are having to shield. Many disabled people cannot work from home and do not qualify for furlough, and sick - Speech Link
3: looking to work from home, we have extended the support that is available through Access to Work, allowing - Speech Link

4. Oral Answers to Questions
28/06/2021 - Commons Chamber

1: people. Our ambition is to help parents return to work as quickly as possible, as there is clear evidence - Speech Link
2: sign of an employment Bill to improve conditions at work, and they have also frozen help with housing costs - Speech Link
3: for that question. As our economy improves, we will increasingly focus our support on in-work progression - Speech Link

5. Oral Answers to Questions
09/03/2020 - Commons Chamber

1: weekly basis —to ensure a cross-party approach to pensions policy. He is right that automatic enrolment was - Speech Link
2: jobcentre, it was clear that we have excellent staff and that they support universal credit. Will the - Speech Link
3: hon. Friend for his question and for visiting his local jobcentre. All jobcentres have wi-fi and computers - Speech Link

Latest Speeches
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asked by: Robert Largan
25/11/2021
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asked by: Geraint Davies
19/01/2022
... how many members of staff were working in the departmental building on (a) 5 November 2020 and 1 December 2020 and (b) 16 December 2020 and 22 February 2021.

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asked by: Neil O'Brien
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asked by: Tommy Sheppard
25/09/2020
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5. Scotland Office: Staff
asked by: Tommy Sheppard
25/09/2020
... what the absence rate was for staff of his Department based in (a) Scotland and (b) London in each of the last five financial years.

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