Public Transport: Ombudsman

(asked on 5th September 2017) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, if he will make it his policy to create a Public Transport Ombudsman.


Answered by
Paul Maynard Portrait
Paul Maynard
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 12th September 2017

We are committed to putting passengers at the heart of everything we do and want them to have a stronger voice. As part of this, we are fully supportive of the introduction of an independent Rail Ombudsman to investigate and rule on unresolved rail passenger complaints.

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