Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 11 September 2024 to Question 3732 on Pension Credit: Applications, how the Service Modernisation Programme will make service more user friendly and accessible for citizens; and what her planned timeline is for making those changes.

We continuously improve and iterate the Pension Credit application service to make the service more user friendly and accessible for citizens. New features are released regularly to the service in line with user research and feedback on the service from citizens and colleagues and in line with the Pension Credit policy.