Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what assessment his Department made of the potential impact of unlimited online consultations, introduced in the new GP contract, on the ability of GPs to meet patient demand.

In February 2025 the GPCE agreed to make it a contractual obligation for all GP practices to offer access to online services throughout core hours (8:00am - 18:30pm), bringing online access in line with walk-in and phone access. To support practices in preparing for this transition and to ensure they had sufficient time to make the necessary adjustments, the start date was deferred to 1 October 2025.

This change aims to improve patient access, reduce long phone queues, and help general practitioners manage demand more effectively. Experience suggests that extending online access offers significant benefits to both patients and practices. With more patients using online options, phone lines will be less busy and will open up availability for those who need additional help or more urgent care.

We understand that practices require additional resource to deliver services to their patients. That is why we have invested £1.1 billion into general practice: £160 million of this to expand the GP workforce (adding 2,000 more GPs since October 2024), and £102 million to create more clinical space which will enable the delivery of 8.3 million extra appointments.