Question to the Home Office:

To ask the Secretary of State for the Home Department, what assessment her Department has made of the effectiveness of the eVisa system since its rollout; and whether any complaints have been received on (a) accessibility issues and (b) inaccuracies in eVisa records.

We are committed to ensuring that the transition to eVisas is as smooth as possible for all status holders. The Home Office has a robust support model in place to facilitate this transition that strives to ensure that all people, including the most vulnerable, are properly supported as we transform our immigration system. All our digital status online services are designed to be compliant with relevant accessibility legislation.

People who need support can contact the UKVI Resolution Centre to request that an account is created for them so they can access their eVisa. They can also get help to access their eVisa from Grant Funded Organisations or Local Authorities, or through the Assisted Digital Service if they are digitally excluded.

We have increased the number of support services available to vulnerable people and have delivered £4m of grant funding to 72 voluntary and community sector organisations across the UK.

In response to feedback from users, we have also provided information and guidance videos on GOV.UK which show all users how to access and use their UKVI account.

If a person notices any inaccurate details in their eVisa, for example, their eVisa is showing a wrong date of birth or immigration status, or they cannot see their eVisa after creating their UKVI account, they should report the error as soon as possible via: eVisas: access and use your online immigration status: Report an error with your eVisa - GOV.UK

Once the eVisa error form has been submitted, we prioritise the resolution of their issue and people will receive an email notification when the error or issue has been resolved.