Question to the Home Office:

To ask the Secretary of State for the Home Department, what technical support her Department offers to people applying for eVisas to replace their Biometric Residence Permit.

Our Assisted Digital service (https://www.gov.uk/assisted-digital-help-online-applications) is available in the UK to provide support by phone and email to those who need help with IT-related aspects of creating a UKVI account.

Customers can also contact the UK Visas and Immigration Resolution Centre (https://www.gov.uk/contact-ukvi-inside-outside-uk for support via email and webchat, and telephone. They also support people through the online journey by:

• helping them to access or recover their account
• helping them to update their personal details
• sharing status on behalf of people if they are unable to do so themselves.

The UK Visas and Immigration Resolution Centre can also help people with any technical issues with their online immigration status, and, where necessary, verify the person’s status through alternative means.

The Home Office is committed to ensuring everyone, including the most vulnerable, are properly supported as we transform our immigration system. On 18 September 2024, we announced that the Government is providing up to £4m in dedicated grant funding to a UK wide network of voluntary and community sector organisations to deliver valuable support to those who need it, during the transition from physical immigration documents to eVisas.

To date, grant funding agreements are in place with four organisations that will provide national coverage.