Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, whether her Department has made an assessment of the potential impact of online storefronts or game servers being shut down on (a) consumer rights and (b) digital ownership.

The Government is aware of concerns relating to the continued access to video games, including licensed, online-only video games, and we appreciate the frustrations of players of some games that have been discontinued. The Government has spoken with the video games industry and has responded to a recent petition on this issue. As the petition has since reached 100,000 signatures, it will be debated by Parliament on 3 November 2025.

Those selling games must comply with existing requirements in consumer law, including the Consumer Rights Act 2015 (CRA) and Digital Markets Competition and Consumers Act 2024 (DMCCA), giving clear advice to consumers. Video game sellers must not omit or hide material information, or provide it in an unclear, unintelligible, ambiguous or untimely manner. If consumers believe that there has been a breach of these regulations, they should report it to the Citizens Advice helpline on 0808 223 1133 (www.citizensadvice.org.uk)