Question to the Department for Education:

To ask the Secretary of State for Education, what discussions her Department has had with Capita on resolutions for people impacted by (a) delayed or incorrect pension payments under the Teachers’ Pension Scheme and (b) delayed or incorrect pension valuations under the Teachers’ Pensions Scheme.

The department monitors Capita very closely to ensure that Teachers’ Pension Scheme members that are impacted by delayed or incorrect valuations and payments are resolved as quickly as possible.

This includes payments relating to the McCloud remedy, which affects members who choose final salary or career average benefits for the remedy period (April 2015–March 2022). This also includes focus on the resolution of any unresolved cash equivalent transfer value (CETV) cases. To improve processing times of delayed CETV payments, the department is funding IT upgrades and continually working with Capita to identify other opportunities, including additional staffing resources, to ensure the Teachers’ Pension Scheme is delivered to the highest possible standard.