Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to improve the (a) consumer protection and (b) quality assurance frameworks for the Energy Company Obligation.

Government is committed to creating a simpler, stronger system of standards and oversight, with reforms to ensure work is done right first time, create a clear and straightforward installation process, and enable swift redress.

The Government’s Retrofit System Reform Advisory Panel will continue to support us to develop these proposals. Further detail will be provided in the Warm Homes Plan.

In the short-term, Government is offering comprehensive on-site audits to every household with external wall insulation installed under ECO and GBIS, at no cost to the consumer.