Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, what support is available for hoteliers in the event that customer must self-isolate at the hotel during the covid-19 outbreak.

We have published guidance on how to open guest accommodation businesses safely whilst minimising the risks of COVID-19.

If a guest is displaying signs of COVID-19 while staying in overnight accommodation, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have COVID-19, they should return home if they reasonably can. If a guest cannot reasonably return home, their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.

Unless otherwise provided for in the contractual terms of the booking, the guest will be expected to pay the costs of an extended stay in all but exceptional circumstances. Exceptional circumstances may include, but are not limited to, where the accommodation provider has failed to follow government guidance to create a COVID-secure environment.

The Government has developed a comprehensive support package to help businesses and workers deal with various COVID-related pressures, which hotel and bed and breakfast businesses can continue to access.