Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what (a) information and (b) support his Department plans to provide to people who use the Post Office card account in the context of the pending closure of that account.

The Department is writing to all Post Office card account customers to inform them that Post Office card accounts are ending and asking them to update their payment method to a transactional bank, building society, credit union or internet-based account. Those who are unable to access or use a bank account will receive a payment card for the Payment Exception Service along with information which explains how the service works. DWP’s Financial Inclusion Customer Contact Centre are also available to support and answer queries from claimants and pensioners, and arrange a home visit where required.

DWP’s most vulnerable customers have successfully been using the Payment Exception Service since it replaced the Simple Payment Service in 2018. It is a basic cash-in cash-out service and is easy for customers to use. For Post Office card account customers migrating to the Payment Exception Service they will be able to continue to collect their payments using a payment card at their local Post Office.