Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many face-to-face appointments have taken place in Jobcentres in each of the last six months.
Throughout the pandemic, Jobcentres remained open for claimants who required face-to-face support. From April, Jobcentres in England, Scotland and Wales returned to their pre-lockdown opening hours and restarted face-to-face appointments, in accordance with government guidelines.
Work Coaches manage their diaries to ensure that they are supporting their claimants back into work, whilst also allowing time for admin and other duties. The amount of time allocated to carry out duties other than face-to-face appointments will vary, depending on the needs of individual claimants.
There is no maximum number of face-to-face appointments a full-time Work Coach is expected to deliver in one day. The number each day is determined by the circumstances of each claimant and the type of appointment being conducted. If a Work Coach is not available due to annual leave, sick leave, training, or any other reason, the Work Coach Team Leader will manage the situation to ensure that claimants continue to receive the appropriate level of support.
For each of the last six months, the total number of claimants attending a face-to-face appointment in a Jobcentre is as follows:
Please note that the data supplied is derived from unpublished management information which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.
1. Correspondence with the Secretary of State about the DWP’s response to coronavirus
26/03/2020 - Inquiry: Correspondence with the Secretary of State about the DWP’s response to coronavirus - Work and Pensions Committee
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Secretary of State for Work & Pensions
2. Closure of jobcentres in Glasgow
19/12/2016 - Parliamentary Research
Found: CDP 2016-0255 , 19 December 2016 Closure of jobcentres in Glasgow By Steven Kennedy Summary A
Found: our 700 churches and community centres offer a place to worship God, to experience belonging and receive
Found: Work and Pensions Committee
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5. Unequal impact: Coronavirus (Covid-19) and the impact on people with protected characteristics
05/05/2020 - Inquiry: Unequal impact: Coronavirus (Covid-19) and the impact on people with protected characteristics - Women and Equalities Committee
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Found: activities, support, information and advice.
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1. Covid-19: Department for Work and Pensions Update
05/05/2020 - Lords Chamber
1: honourable friend Thérèse Coffey, the Secretary of State for Work and Pensions. The Statement is as follows:“With - Speech Link
2. Oral Answers to Questions
09/03/2020 - Commons Chamber
1: one of the great policy successes of the last decade, but many would argue that people are still not saving - Speech Link
2: weekly basis —to ensure a cross-party approach to pensions policy. He is right that automatic enrolment was - Speech Link
3: credit. Will the Minister outline what plans are in place for outreach services for those who might be intimidated - Speech Link
3. Oral Answers to Questions
30/11/2020 - Commons Chamber
1: they have a sustained work history, and exemptions of course also remain in place for vulnerable claimants - Speech Link
2: grace period in the coming month. So will the Secretary of State consider extending the grace period, to avoid - Speech Link
3: the fact that the right hon. Gentleman wrote to me last week, in his role as Chairman of the Select Committee - Speech Link
4. Oral Answers to Questions
28/06/2021 - Commons Chamber
1: which is why we spent an additional £7.4 billion last year to strengthen the welfare safety support for - Speech Link
2: going to get worse when £20 of universal credit is taken away from families in October. I dare the Minister - Speech Link
3: sign of an employment Bill to improve conditions at work, and they have also frozen help with housing costs - Speech Link
5. Oral Answers to Questions
29/06/2020 - Commons Chamber
1: all Department for Work and Pensions staff and contractors for their tireless work through this emergency - Speech Link
2: people in these challenging times to get back into work as soon as possible and to support an economic recovery - Speech Link
3: would like the Secretary of State to pass on our thanks to her team for the tremendous work that her officials - Speech Link