Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps his Department is taking to ensure the (a) independence and (b) effectiveness of mechanisms for capturing patient feedback within health services in Surrey Heath constituency.

Integrated care boards (ICBs) are required to consult the group of people for whom they have core responsibility, and any other person they consider it appropriate to consult when developing their joint forward plans. Local Healthwatch arrangements also provide a route through which patients may provide feedback on services in their area.

As set out in the 10 Year Health Plan for England, the work of local Healthwatch bodies relating to healthcare will be brought together with ICBs and provider engagement functions to ensure patient and wider community input into the planning and design of services. Individual provider boards will be asked to ensure that they have robust mechanisms in place to collect and use patient feedback, ensuring that it is actively fed back to individual clinicians and clinical teams. Local authorities will have a similar role in relation to social care functions.