Coronavirus: Contact Tracing

(asked on 28th August 2020) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what assessment his Department made of the performance of bidders for the covid-19 test and trace contact tracing contract on previous Government contracts.


Answered by
Helen Whately Portrait
Helen Whately
Exchequer Secretary (HM Treasury)
This question was answered on 16th September 2020

The contracts awarded to Serco and Sitel to provide call handling services for the contact tracing initiative were made using direct awards under Lot 2 of Crown Commercial Service’s Contact Centre Services framework which was varied under Public Contract Regulations (PCR) 2015 Regulation 72 to allow for direct awards for COVID-19 related procurements.

Crown Commercial Service undertook a pre-procurement exercise engaging with all suppliers on Lot 2 to understand which could establish the contract centre in the volumes required and the timescales needed. All suppliers on Lot 2 were engaged with, in order to ascertain capabilities to meet the contract output specifications.

Serco and Sitel are approved suppliers on the Crown Commercial Service contact centre framework. They gained their places through fair and open competition via an Official Journal of the European Union procurement. Value for money and capability were part of the assessment criteria. The Department has put in place arrangements to ensure robust contract management in terms of performance and quality standards in line with relevant guidance.

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Recent Documents related to Coronavirus: Contact Tracing

1. The government’s approach to test and trace in England – interim report
11/12/2020 - National Audit Office

Found: The government’s approach to test and trace in England – interim report - National Audit Office

2. Report -The government’s approach to test and trace in England – interim report
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3. Report - Test and trace in England – progress update
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4. Summary - The government’s approach to test and trace in England – interim report
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5. Summary - Test and trace in England – progress update
25/06/2021 - National Audit Office

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Recent Speeches related to Coronavirus: Contact Tracing

1. Local Contact Tracing
14/10/2020 - Commons Chamber

1: House notes the consistently high performance of local contact tracing systems when compared with the centralised - Speech Link

2. Covid-19 Update
06/10/2020 - Lords Chamber

1: and, of course, the announcement of 40 hospitals made by the Prime Minister on Friday night. I wish to - Speech Link
2: night, Public Health England identified that over the previous eight days, 15,841 positive test results were - Speech Link
3: to set out the steps we have taken. First, contact tracing of the relevant cases began first thing on - Speech Link

3. Covid-19
01/09/2020 - Commons Chamber

1: first line of defence is, and has always been, social distancing and personal hygiene. We will soon be - Speech Link

4. Oral Answers to Questions
01/09/2020 - Commons Chamber

1: contacts were reached and asked to self-isolate where contact details were provided. Since its launch, we have - Speech Link
2: for the test and trace system to be successful, 80% of people in contact with those who have covid must - Speech Link
3: defend to all ends the teams who work on our NHS test and trace system, the private sector companies without - Speech Link

5. Oral Answers to Questions
23/06/2020 - Commons Chamber

1: the whole of England as soon as possible. Due to covid-19, the 21 cancer alliances in England have established - Speech Link
2: throughout the system. Covid-19 has upended all our lives, and some decisions have been made to ensure the safety - Speech Link
3: had, but about making services better. If the Government are slow to do that, we face a cancer bubble - Speech Link

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1. Department of Health and Social Care: Contracts
asked by: Mark Hendrick
03/03/2021
... whether his Department receives reimbursement from companies that do not uphold (a) the commitments and (b) delivery of services outlined in their contract with his Department.

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... how many contracts his Department has issued without tendering since the start of the covid-19 outbreak; what the total value is of those contracts; how many of those contracts required advance payment of some or all of the costs; and in how many cases the supplier has failed to fulfil the contract.

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asked by: Fleur Anderson
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... what role Ministers in his Department had in the approval of contracts under the emergency procurement processes during the covid-19 outbreak.

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asked by: Fleur Anderson
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asked by: Fleur Anderson
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