Question to the Department for Environment, Food and Rural Affairs:

To ask the Secretary of State for Environment, Food and Rural Affairs, what steps she is taking to help increase the number of (a) older, (b) disabled and (c) medically vulnerable customers who have signed up to priority services registers.

All water companies have priority service registers (PSR), which customers can voluntarily sign up to. Significant progress has already been made by companies in the 2020-25 period with PSRs growing from less than 2% of households in England and Wales in 2020, to over 10% in 2023/24.

Ofwat, as the economic regulator, has made clear in their priority services register guidance that companies should make all reasonable endeavours towards having a comprehensive picture of PSR service requirements of individual customers in their area, and that this will require companies to grow their PSRs beyond 2025 levels. They also make clear that as companies take steps to grow their PSRs, they should prioritise those customers at greatest risk of harm.