Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Levelling Up, Housing and Communities, what progress he has made on establishing a Housing Complaints Resolution Service.

In summer 2019, the Department established the Redress Reform Working Group to help improve redress across the housing market and consider the options for a Housing Complaints Resolution Service. We are currently considering next steps and are taking forward a range of measures designed to improve redress across housing the housing market including provision for the New Homes Ombudsman scheme in the Building Safety Bill and measures to speed up access to the Housing Ombudsman by removing the need for residents to go to a designated person or wait eight weeks before approaching them (the Democratic Filter).