Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he has had recent discussions with representatives of British Gas on delays in sending energy rebate vouchers to customers with prepaid meters.

The Department is in regular contact with suppliers to understand any operational issues and to check on the redemption of vouchers.

Vouchers are sent each month, between October and March, via text, email or post and are valid for three months from the relevant monthly Qualifying Date. Suppliers must make several attempts to contact customers who have not redeemed vouchers and can reissue expired or lost vouchers.