Social Security Benefits: Disability

(asked on 10th October 2025) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether his Department plans to make an assessment of the effectiveness of telephone-based disability benefit assessments.


Answered by
Stephen Timms Portrait
Stephen Timms
Minister of State (Department for Work and Pensions)
This question was answered on 22nd October 2025

An assessment of whether each of the channels - telephone, video and face to face - for initial health assessments drive different award outcomes and impact Annually Managed Expenditure (AME) has recently been undertaken. The results will be published in due course.

This is in addition to the research published last year, which can be found on GOV.UK.

https://www.gov.uk/government/publications/health-assessment-channels-research/health-assessment-channels-research

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