Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what guidance his Department has provided to Jobcentre Plus work coaches on the minimum numbers of appointments they must hold with claimants.

The frequency of interventions Work Coaches undertake with claimants is determined by the individual circumstances of the claimant, the duration of their claim, and the level of support required at that particular time. There is no target of face-to-face appointments a full-time Work Coach is expected to deliver in one day. Appointments are determined by the circumstances of each claimant and the type of meeting being conducted. Maintaining an effective Work Coach diary is a joint responsibility between a team leader and the Work Coach and is managed collaboratively through regular discussion and agreement.