Social Security Benefits: Disability

(asked on 4th September 2017) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how his Department monitors claimant commitment obligations placed on disabled people to ensure that they are reasonable obligations.


Answered by
Penny Mordaunt Portrait
Penny Mordaunt
Lord President of the Council and Leader of the House of Commons
This question was answered on 12th September 2017

Local managers are responsible for monitoring claimant commitment obligations placed on all claimants including disabled people to ensure that they are appropriate and reasonable. They do this using quality assurance standards, observation of work coach interviews and through feedback and coaching. This supplements work coach learning, development and accreditation that is focussed on a tailored customer service that ensures commitments are reasonable given individual circumstances and that customers get the personalised support they need. Claimant commitments are reviewed at every intervention, ensuring that they are still reasonable and take into account possible changes in claimant circumstances.

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