TNT Express: Passports

(asked on 19th November 2021) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, how many passport deliveries, despatched by her Department's contracted courier service TNT, were not delivered within five days.


Answered by
Kevin Foster Portrait
Kevin Foster
Parliamentary Under-Secretary (Home Office)
This question was answered on 24th November 2021

The performance of Her Majesty’s Passport Office’s supplier for UK secure delivery services, FedEx (the parent company of TNT), is measured against a 24-hour service level for urgent services, or a 48-hour service level for standard applications, only.

The attached table provides the data of unsuccessful deliveries against these service levels between January and October 2021:

% & volumes outside of target

24-hour

48-hour

Jan 21

0.41 / (204)

0.60 / (2465)

Feb 21

0.10 / (48)

0.49 / (1718)

Mar 21

0.08 / (39)

0.48 / (2423)

Apr 21

0.08 / (34)

0.39 / (1633)

May 21

0.05 / (23)

0.19 / (914)

Jun 21

0.16 / (85)

0.39 / (1455)

Jul 21

0.07 / (34)

0.12 / (469)

Aug 21

0.07 / (41)

0.39 / (5989)

Sep 21

0.39 / (260)

1.61 / (7282)

Oct 21

0.10 / (66)

0.17 / (816)

This content was generated for your convenience by Parallel Parliament and does not form part of the official record.
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