Government Departments: Complaints
(asked on 10th October 2025) - View Source
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what plans his Department has to review the framework for complaints handling by departments.
This question was answered on 15th October 2025
The Parliamentary and Health Service Ombudsman (PHSO) - which is independent of Government - launched a new set of cross-Government complaint standards in October 2022, with the aim of making complaint processes quicker, easier and to help organisations learn from complaints.
The Cabinet Office supports the PHSO in disseminating its standards across Government.