Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps he is taking to boost the redemption of vouchers for the Energy Bills Support Scheme discount for customers using traditional prepayment meters.

Suppliers should take action to encourage all traditional pre-payment customers to redeem their EBSS payment vouchers during the scheme month. Vouchers are valid for 90 days from the date of issue. Replacement credit vouchers can be issued, but must be redeemed by the scheme closing date of 30 June 2023.

Suppliers have an obligation to provide evidence to BEIS of taking action to encourage pre-payment customers to redeem their issued vouchers. Suppliers should make a minimum of three attempts to contact customers who have not redeemed their payment.

If a customer requests that an expired voucher is reissued, suppliers should comply with the request as long as it is made ahead of the end of scheme date.