Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, how many (a) ongoing work items, (b) unallocated cases and queries, (c) cases and queries allocated but not yet in progress and (d) cases and queries in progress but not yet completed were (i) being dealt with and (ii) still to be dealt with by MyCSP on 1 September 2025.

MyCSP, the Civil Service pension scheme administrator, does not record the data in the format requested. It reports to the Cabinet Office on a monthly basis. As at 31 August 2025, 73,725 new work items were received in August. A work item reflects an individual piece of work or task. There are 46,983 outstanding items - 9,950 cases awaiting a response and 37,033 items assigned for work to be completed.

The outstanding volumes are in line with what we would expect to see based on the differing clearance targets for certain tasks, such as retirements which can take up to 4 months to process. This is what the Cabinet Office expects to see and monitors on a monthly basis.

The Cabinet Office continues to emphasise to MyCSP the importance of meeting contractual performance levels and improving member experience.