Question to the Home Office:

To ask the Secretary of State for the Home Department, whether her Department has conducted a review of the adequacy of accommodation provided by Clearspring Ready Homes in the last 12 months.

All Asylum Accommodation and Support Services contracts must adhere the Asylum Accommodation and Support Schedule Statement of Requirements.

Asylum seekers can raise issues, provide feedback or make a complaint through Migrant Help 24 hours a day, 7 days a week. This service can be accessed by telephone, online webchat or in person at nominated sites. Migrant Help will then assign to the relevant party for response within strict contractual time frames. It is vital that individuals utilise this service to raise issues and complaints formally – this helps the department and our delivery partners to effectively identify areas for improvement and target provision enhancement activity to where it is needed most.

All asylum properties are also inspected by our accommodation providers at least monthly. Additionally our contract assurance team carries out targeted inspections, for example, targeting for inspection properties about which issues have been raised via Migrant Help. Our inspectors have procedures and tools to focus inspections on all relevant aspects of contract compliance. This investment is delivering benefits in assuring property management and standards.