Question to the Home Office:

To ask the Secretary of State for the Home Department, how many complaints have been registered against Clearsprings Ready Homes in relation to that company's provision of accommodation for asylum seekers.

All those residing in Home Office accommodation can raise complaints via Migrant Help 24/7 either by telephone, webchat or via the ‘Raise an Issue’ function on the customer portal. Our providers are obligated to respond to any complaints raised within 5 working days of receipt. Furthermore, if a provider fails to respond within this timeframe, or should an individual feel that a complaint has not been addressed to their satisfaction, they are able to raise the issue directly with the Home Office. We absolutely take seriously any complaints that are raised, acting accordingly to resolve the issue and prevent the issue arising in the future.

We can confirm that in the month of October, Migrant Help raised a total of 348 complaints with Clearsprings Ready Homes on behalf of service users. Forty complaints were then escalated to the authority following initial response, for further review. We are unable, however, to identify the number of complaints specifically relating to ‘hygiene’ as this is not one of the categorisations used when recording this information.