Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what estimate her Department has made of the average wait time for callers to HMRC helplines; and what steps her Department is taking to reduce waiting times for callers to HMRC helplines.

HMRC publishes its call waiting times on GOV.UK https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates

Improving day-to-day performance is a key priority for HMRC. Last year, HMRC recruited and deployed additional customer service advisers. They are also investing in new technology which will significantly enhance the customer experience.