Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what assistance is available to people receiving a covid-19 home test who (a) do not have internet access to register for a test and (b) are confused by the process.

Testing is a key part of the United Kingdom’s response to COVID-19, and, following the publication of the Government’s Testing Strategy we have rapidly expanded our capacity. The Government has set up a Testing Call Centre for those who have no internet access or need advice on how to order a COVID-19 test. Calls in England and Wales can be made to the 119 line for those who have no internet access.

Those with a trusted proxy, for example a friend or family member who they would be willing to share their results with, could provide their proxy’s email address and/or mobile number. Contact can be made by phoning 119 or at the following link:

www.nhs.uk/coronavirus